Return Policy
Your satisfaction is our priority. Please review our return guidelines below.
Return Policy
We accept returns on eligible items under the following conditions:
Returns must be requested within 7 days of delivery
Items must be unused, unworn, unwashed, and in original condition
Items must be returned with all original packaging and tags intact
Return shipping is the responsibility of the customer
Original shipping charges are non-refundable
To initiate a return, please contact us at ozelsilk@gmail.com within 7 days of receiving your order. Once approved, you will receive return instructions.
Returned items that show signs of wear, use, damage, or alteration will not be accepted and will be sent back to the customer.
Final Sale Items
All sale items, promotional purchases, and limited or special editions are final sale and not eligible for return.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos so we can make it right.
Questions About Returns?
Our customer service team is here to help. Contact us at ozelsilk@gmail.com and we'll guide you through the return process.